Software provides on-demand collaborative customer service., Helpstream

Software provides on-demand collaborative customer service.

June 27, 2008 -
Integrating case management, knowledge management, and community collaboration, Helpstream Summer 2008 helps companies understand customer attitudes, tap into community knowledge, and build positive relationships. Users can author knowledge base articles in any format, convert Microsoft Word documents into knowledge base articles, and create articles in rich text format. With iframe design layout for customer self service portal, program can be embedded into existing websites.

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